burger icon
Virgin Games United Kingdom Default
Sign Up

Terms & Conditions

These Terms govern your relationship with the operator of the online gambling services offered via https://virginicaz.com for the product variant identified as Virgin Bet. By registering an account, depositing funds, or placing any wager, you agree to be bound by these Terms. If you do not accept these Terms, you must not use the services. These Terms are effective from 1 January 2026 and replace all previous versions relating to Virgin Bet.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator means Gamesys Operations Limited, operating the Virgin Bet product on the domain https://virginicaz.com for players located in the United Kingdom, under UK Gambling Commission licence number 38905. References to "we", "us" or "our" are to the Operator.
  • Website means https://virginicaz.com and any sub-domains, mobile sites, applications, or platforms on which the Virgin Bet services are made available to UK players.
  • User or Player means any natural person who has registered or attempts to register an account on the Website and who uses, or seeks to use, any of the gambling services offered under Virgin Bet.
  • Account means a personal, single-customer account opened and maintained with the Operator for the purpose of participating in gambling on the Website.
  • Bet or Wager means any stake of real money or bonus funds placed by a Player on any game, event, or outcome offered on the Website.
  • Games means any casino, slots, live casino, or other gambling products offered on the Website from time to time.
  • Bonus means any promotional offer, including but not limited to free spins, free bets, bonus funds, cashback, matched deposits, or any other incentive credited to your Account, whether conditionally or unconditionally.
  • Wagering Requirements means the total amount that must be staked by you using bonus funds, bonus-derived winnings or other qualifying funds before associated bonus funds, winnings, or prizes may be withdrawn.
  • Deposit means any amount of money credited to your Account by you, or on your behalf, using an accepted payment method.
  • Withdrawal means any transfer of funds from your Account to a payment method held in your name and verified by us.
  • KYC (Know Your Customer) means the regulatory identification and verification procedures we must complete to confirm your identity, age, source of funds (where applicable) and residence.
  • Self-exclusion means a responsible gambling measure whereby you request to be prevented from using our gambling services for a specified minimum period.
  • UKGC means the Gambling Commission of Great Britain, the regulator responsible for licensing and supervising our gambling activities for British customers.
  • eCOGRA means e-Commerce Online Gaming Regulation and Assurance, an independent testing and certification body which, among other things, audits the fairness and integrity of games offered on the Website.

Account Registration

Eligibility and age verification

  • Minimum age: You must be at least 18 years old and legally permitted to gamble in the United Kingdom to open an Account and use the Website. It is an offence under UK law for anyone under 18 to participate in gambling.
  • Location: The services under Virgin Bet are intended solely for players who are physically located in Great Britain (England, Scotland, Wales). You must not access or use the Website from any jurisdiction where online gambling is illegal or where we do not hold the necessary licence.
  • One account policy: You may hold only one active real-money Account with us for Virgin Bet. We may close duplicate accounts and void associated bonuses and winnings.

Registration process

  1. Account creation: To register, you must complete the online registration form on https://virginicaz.com, providing at least your full legal name, date of birth, residential address, email address, and mobile number, and create secure login credentials.
  2. Email and contact verification: We may require you to verify your email address and/or mobile number (for example by clicking a confirmation link or entering a verification code) before you can use certain features, deposit, or withdraw.
  3. KYC checks: In line with UK regulations and our licence conditions, we will conduct identity and age verification checks, and where required affordability and source of funds checks, before allowing deposits, withdrawals, and significant gambling activity.

KYC documentation and ongoing verification

  • Documents required: We may request copies of:
    • Valid photo identification (e.g. passport, driving licence);
    • Proof of address (e.g. recent utility bill or bank statement);
    • Payment method documentation (e.g. copy of card, e-wallet statement);
    • Source of funds documentation (e.g. payslips, bank statements, proof of winnings) where required by UKGC rules.
  • Refusal or delay: If you fail to provide requested documents, provide incomplete or inaccurate information, or we cannot complete verification to our satisfaction, we may suspend or block your Account, prevent further deposits or betting, and withhold withdrawals in accordance with UK law and licence conditions.
  • Updates: You must promptly inform us of any changes to your personal details and may be required to undergo renewed KYC checks periodically or when certain thresholds or risk triggers are reached.

User obligations and security

  • Accuracy of information: You warrant that all information supplied to us during registration and throughout your relationship with us is true, complete, and not misleading. Providing false or misleading information, including using another person's identity or payment method without permission, may result in immediate account closure, voiding of bets and bonuses, and reporting to relevant authorities.
  • Login credentials: You are responsible for keeping your username, password, and any other security details confidential and secure. You must not disclose your credentials to any third party or allow any other person to access your Account.
  • Unauthorised access: You are responsible for all activity on your Account. If you suspect that your Account has been compromised, you must immediately change your password and contact customer support at [email protected] or via live chat.
  • Multiple users and shared devices: You must take reasonable steps to prevent minors and any other third parties from accessing your Account, especially when using shared or public devices.

Betting & Gameplay Rules

General betting conditions

  • Placing bets: Bets are placed exclusively via the Website interface. A bet is deemed accepted when it is recorded on our systems and appears in your betting or game history. Once accepted, bets cannot ordinarily be cancelled or amended by you.
  • Minimum and maximum stakes: Each Game has defined minimum and maximum stake limits, which are displayed in the Game rules or on-screen. We may impose additional limits on your Account (for example, maximum daily or monthly stake or loss limits) for responsible gambling or risk management reasons.
  • Game rules: Specific rules and payout tables apply to each Game and form part of these Terms. By participating in a Game, you agree to those specific rules.

Bet acceptance, errors and cancellations

  1. Operator discretion: We reserve the right to refuse all or part of any bet or stake request at our sole discretion, including for reasons of compliance, technical issues, or responsible gambling considerations.
  2. Obvious errors: In the event of a manifest error, including but not limited to incorrect game configuration, clearly incorrect odds, pay-tables, or display errors, bets may be voided and stakes returned, or settled at the correct terms that should have applied. We will act reasonably and in accordance with UKGC guidance when exercising this right.
  3. Technical malfunctions: If, due to a technical fault (including but not limited to network interruption, hardware or software malfunction, or game misconfiguration), a Game or bet does not complete as intended, we may:
    • Void the affected bets and refund the stake; or
    • Restore the Game state to the last known valid position, where technically feasible and fair.
    Game outcomes recorded on our servers will be decisive for all purposes.

Live casino, chats and player conduct

  • Respectful behaviour: You must treat our staff, live dealers, and other players with respect. Abusive, threatening, obscene, racist, sexist, or otherwise offensive language or behaviour is strictly prohibited in live chats, usernames, avatars, or any other communication channel.
  • Prohibition of fraud and collusion: You must not:
    • Manipulate or attempt to manipulate any Game or software;
    • Use bots, automated systems, or prohibited software tools;
    • Collude with other players or share information intended to gain an unfair advantage;
    • Exploit apparent bugs or malfunctions.
    Suspected fraudulent or collusive activity may lead to Account suspension, voiding of bets, forfeiture of funds where permitted by law, and reporting to authorities.
  • Right to remove content: We may remove chat messages, suspend chat privileges, or close Accounts where users breach these conduct rules.

RNG and fairness

  • Random outcomes: The results of our non-live Games are determined by certified random number generators (RNGs) which are tested and audited, including by eCOGRA, to ensure fairness and randomness.
  • Decisive records: In case of discrepancy between your on-screen balance or result and our server records, the server records will prevail, subject to independent verification where appropriate.

Bonus Terms

General bonus conditions

  • Separate terms: Each Bonus is subject to these general Bonus Terms and any specific promotional terms communicated on the Website or via direct marketing. In case of conflict, specific promotional terms prevail to the extent permitted by law.
  • Eligibility: Bonuses are generally available only to registered, verified UK players with an active Account and may be restricted by segment, status, or recent activity. We may limit access to certain promotions at our discretion in accordance with UK advertising and consumer protection rules.
  • One bonus per person: Unless expressly stated otherwise, each Bonus is limited to one per person, household, IP address, device, or payment method.

Activation, wagering and timeframes

  1. Activation: Some Bonuses require an opt-in, Bonus code, or qualifying deposit/bet. Activation requirements and deadlines will be clearly stated in the relevant promotion.
  2. Wagering Requirements: Where applicable, you must meet the stated Wagering Requirements before bonus funds and/or winnings derived from them can be withdrawn. For example, a "10x wagering" requirement on a £10 bonus means total qualifying bets of £100 before withdrawal of associated funds is permitted.
  3. Time limits: Bonuses and associated Wagering Requirements may expire if not used or completed within the promotional timeframe (e.g. 7, 14 or 30 days from crediting). Upon expiry, remaining bonus funds and/or related winnings may be removed from your Account.

Bonus use, restricted games and prohibited actions

  • Game weighting: Not all Games contribute equally to Wagering Requirements. For example:
    • Most slots: 100% contribution;
    • Some slots or high-RTP titles: reduced contribution or excluded;
    • Table games and live casino: may contribute at a lower rate or be excluded.
    The applicable weighting will be stated in the promotion or bonus policy.
  • Prohibited actions: To prevent abuse, you must not:
    • Place minimal-risk or zero-risk bets for the primary purpose of clearing Wagering Requirements;
    • Place large bets that represent a significant proportion of your bonus balance (for example, stakes exceeding a stated maximum per spin/round) where promotional terms prohibit this;
    • Use strategies that artificially extend game play or manipulate outcomes in a manner inconsistent with fair use.
    We may exclude certain betting patterns from contributing towards Wagering Requirements where reasonably considered abusive and in line with UK consumer protection standards.

Combining promotions and changes to bonuses

  • Non-combination: Unless explicitly allowed, Bonuses cannot be combined with other promotions. Participation in one promotion may render you ineligible for others during the same period.
  • Right to withdraw or amend: We may withdraw, amend, or cancel Bonuses or promotions where necessary for legal, regulatory, or security reasons, or to correct obvious errors, provided that:
    • Changes do not unfairly disadvantage players who have already opted in and started to meet Wagering Requirements; and
    • Any material change is communicated clearly in advance where feasible.
  • Bonus abuse: If we reasonably believe that you have abused a Bonus or promotion, including violation of these Bonus Terms, we may remove the Bonus and any associated winnings, and may suspend or close your Account in accordance with these Terms and applicable UK regulations.

Payments & Withdrawals

Deposits

  • Accepted methods: Deposits may be made using payment cards (such as Visa or Mastercard debit cards), approved e-wallets, bank transfer, and other methods listed in the cashier section of the Website. We do not accept credit cards for gambling transactions in the UK where prohibited by law.
  • Crypto payments: If cryptocurrency methods are not explicitly listed in the cashier for UK players, they are not accepted. You must not attempt to use unapproved payment methods.
  • Ownership of methods: You must only use payment methods held in your own name. Use of third-party payment instruments is not permitted and may result in refund of deposits to the source method and account suspension.
  • Deposit limits: Minimum and maximum deposit limits apply per transaction and/or per period. You may also set your own deposit limits as part of responsible gambling tools.

Withdrawals

  1. Verification prior to withdrawal: We may require completion of KYC checks and verification of your payment methods before processing any Withdrawal. This may include proof that you are the legitimate holder of the payment method.
  2. Withdrawal methods: Wherever possible, Withdrawals will be made to the same method used for deposit. If this is not feasible, we may ask you to nominate an alternative verified method in your name.
  3. Processing times: We aim to process Withdrawal requests within a reasonable timeframe (for example, within 24 - 72 hours), subject to successful completion of any required checks. Actual receipt times may vary according to your bank or payment provider.
  4. Limits and fees: Minimum and/or maximum Withdrawal limits may apply per transaction and/or per time period, as shown in the cashier. We will notify you in advance of any fees that may be applied to Withdrawals, if applicable, and such fees will be transparent and compliant with UK consumer protection rules.

Account balances, adjustments and refunds

  • Segregation and protection of funds: Player funds are held in accordance with UKGC requirements. Details of the level of protection for customer funds in the event of insolvency are set out on our Website and the UKGC public register entry for licence 38905.
  • Incorrect credits: If funds are credited to your Account in error (including winnings or bonuses), these amounts remain our property and must be repaid on request. We may reverse such credits and adjust your balance accordingly.
  • Refunds of bets and bonuses: In cases of Game malfunction, technical failure, or regulatory requirement, we may void affected bets and:
    • Refund your original stake to your cash balance; and/or
    • Re-credit bonus funds used for the affected bets.
    Where a Bonus is withdrawn or cancelled for reasons not attributable to your fault, we will act fairly and in accordance with the principles of consumer protection and UKGC guidance.
  • Closed or suspended accounts: Where your Account is closed or suspended, handling of outstanding balances will follow the provisions in the "Termination & Suspension" section, subject to legal and regulatory obligations (e.g. anti-money laundering laws).

Limitation of Liability

Operator's obligations and fairness

  • Licence and regulation: Gamesys Operations Limited is licensed and regulated by the UK Gambling Commission under licence number 38905 for the provision of remote gambling services to UK players.
  • Fairness: We are committed to providing Games that operate fairly and in accordance with their published rules. Our RNG-based Games are independently tested and certified, including by eCOGRA, to verify fairness and correct functioning.
  • Reasonable care: We will use reasonable skill and care in providing the services, maintaining secure systems, and ensuring that outcomes are determined by the relevant Game rules and randomisation mechanisms.

Exclusions and limitations

  1. No guarantee of uninterrupted service: The Website and services are provided on an "as is" and "as available" basis. We do not guarantee that access will be uninterrupted, error-free, or free from viruses or other harmful components.
  2. Technical failures: We are not liable for:
    • Any loss or damage arising from your inability to access the Website due to equipment failure, network issues, internet connectivity problems, or third-party service disruptions;
    • Bets that are not placed, accepted, or completed due to technical issues, unless caused by our failure to exercise reasonable skill and care.
  3. Maximum liability: To the fullest extent permitted by law, our total aggregate liability to you in respect of any claim arising out of or in connection with a particular bet or Game shall not exceed the greater of:
    • The amount of the stake placed by you on that bet or Game; or
    • The amount of winnings to which you are entitled in respect of that bet or Game.
  4. Non-excludable rights: Nothing in these Terms excludes or limits our liability for:
    • Death or personal injury caused by our negligence;
    • Fraud or fraudulent misrepresentation; or
    • Any other liability which cannot be excluded or limited under applicable law.

Intellectual Property Rights

All intellectual property rights in and to the Website and its content are owned by us, our group companies, our licensors, or third-party suppliers.

  • Protected content: This includes, but is not limited to, the Website design, logos, trademarks, trade names, domain names (including virginicaz.com), text, graphics, photographs, animations, audio, video, software, databases, and underlying source code.
  • Limited licence: You are granted a limited, non-transferable, non-exclusive licence to access and use the Website and its content solely for personal, non-commercial gambling purposes in accordance with these Terms.
  • Prohibited uses: You must not, without our prior written consent:
    • Copy, reproduce, modify, adapt, translate, create derivative works from, distribute, publish, transmit, publicly display, or commercially exploit any part of the Website or its content;
    • Reverse engineer, decompile, disassemble, or otherwise attempt to obtain the source code of any software used in connection with the Website, except to the extent that such activity is expressly permitted by applicable law;
    • Use any automated tools or software (including robots, crawlers, or scraping tools) to access, monitor, or extract data from the Website.
  • Trademarks: All trademarks, service marks and trade names displayed on the Website (including those associated with Virgin brands and with Virgin Bet as implemented on virginicaz.com) are the property of their respective owners and may not be used by you without the relevant owner's prior written consent.

Privacy & Data Protection

Your personal data is processed in accordance with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

  • Privacy Policy: Detailed information about how we collect, use, store, share, and protect your personal data, and your rights as a data subject, is set out in our Privacy Policy available on the Website. The Privacy Policy forms part of these Terms and you must review it before using the services.
  • Regulatory obligations: We may use and disclose your information to comply with legal and regulatory requirements (including UKGC, anti-money laundering and counter-terrorist financing obligations), to verify your identity, to assess affordability and harm, and to promote safer gambling.
  • Contact: For any queries relating to your personal data, you may contact us using the details set out in the "Contact Information" section.

Changes to Terms

Amendment procedure

  • Right to update: We may revise these Terms from time to time, including to reflect changes in law, regulation, regulatory guidance, industry practice, or our business operations.
  • Notification: Material changes will be communicated to you by one or more of the following methods:
    • Prominent notice or banner on the Website;
    • In-account messaging;
    • Email to the address registered with your Account.
  • Effective date: Unless otherwise stated, changes will take effect from the date specified in the notice. Continued use of the Website after the effective date constitutes your acceptance of the updated Terms.

Your options in case of disagreement

  • Review and acceptance: You should regularly review these Terms to remain informed of any updates that may affect your rights or obligations.
  • If you do not agree: If you do not accept any revised Terms, you must:
    • Stop using the Website and our services; and
    • Contact customer support to request closure of your Account and Withdrawal of any remaining eligible balance, subject to verification and to any legal or regulatory restrictions.

Termination & Suspension

Termination by you

  • Account closure: You may request closure of your Account at any time by contacting customer support using the details provided in the "Contact Information" section or via available account management tools on the Website.
  • Withdrawals on closure: Subject to completion of any required verification checks and absence of any legal or regulatory restrictions, we will pay out any remaining real-money balance in your Account on closure. Any active Bonuses and associated bonus funds or incomplete Wagering Requirements will ordinarily be forfeited upon closure.

Suspension and termination by us

  1. Grounds for suspension or closure: We may suspend or close your Account, freeze funds, or restrict access where we reasonably believe that:
    • You have breached these Terms or applicable Game or Bonus rules;
    • You have provided false, misleading, or incomplete information;
    • You are involved in fraud, money laundering, terrorist financing, collusion, cheating, or other unlawful or improper activity;
    • You are under 18 or otherwise ineligible to use the services;
    • You have self-excluded, or we consider that continued gambling may be harmful to you (safer gambling interventions);
    • We are required to do so by law, court order, regulatory instruction, or responsible gambling obligations.
  2. Consequences: During suspension, you may be unable to deposit, withdraw, or place bets. We will investigate the matter promptly and act in accordance with UK law and UKGC requirements. Following investigation, we may:
    • Lift the suspension and reinstate full Account access;
    • Close the Account, refunding any undisputed real-money balance to you where legally permissible;
    • Withhold or confiscate funds where required by law or permitted by licence conditions (for example, in cases of confirmed fraud or underage gambling).
  3. Notification: Unless we are legally prohibited from doing so, we will notify you of any suspension or closure, the main reasons for it, and the steps (if any) required to resolve the situation.

Governing Law & Jurisdiction

  • Governing law: These Terms, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales.
  • Jurisdiction: The courts of England and Wales will have non-exclusive jurisdiction over any dispute arising from or relating to these Terms, your use of the Website, or the services provided under Virgin Bet for players in the UK.
  • Dispute resolution: Before bringing court proceedings, you should first contact our customer support team to allow us an opportunity to resolve your complaint. Where applicable, disputes may be referred to an approved alternative dispute resolution (ADR) provider, such as one recognised by the UKGC; details will be made available in our Complaints Policy on the Website.

Contact Information

If you have any questions about these Terms, your Account, or our services, or if you wish to make a complaint, you can contact us using the following details:

  • Customer Support Email: [email protected] (primary contact for all player and account-related enquiries for Virgin Bet on virginicaz.com).
  • Live Chat: 24/7 live chat is available through the Website for real-time assistance (exact URL may vary within the logged-in area).
  • Registered Office / Legal Address of Operator:
    Gamesys Operations Limited
    Suite 2, Floor 4, Waterport Place
    Gibraltar, GX11 1AA
  • Regulator (UK Gambling Commission) Public Register Entry:
    https://gamblingcommission.gov.uk/public-register/business/detail/38905
  • Responsible Gambling Support (external):
    GamCare Helpline: 0808 8020 133
    GamCare Website: https://gamcare.org.uk

For corporate and investor-related information regarding the wider group, including Bally's Corporation as the parent company of Gamesys Group, see: https://investors.ballys.com/financials/sec-filings/default.aspx. This contact route is not intended for player account queries.